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For Wi-Fi connection problems:
- Make sure Wi-Fi is on: Check that Wi-Fi button or Fn key combination is active on laptop
- Restart modem/router: Turn off modem or router, wait 30 seconds and turn it back on
- Update network driver: Update Wi-Fi driver from Device Manager
- Reset network connection: Run command prompt as administrator and run these commands:
- ipconfig /release
- ipconfig /renew
- ipconfig /flushdns
- Check Wi-Fi password: Make sure password is correct
- Check distance: If you're too far from modem/router, try getting closer
- Check firewall: Windows Firewall may be blocking Wi-Fi connection
Symptoms of graphics card problems:
- Display corruption: Lines, color distortions or pixelation on screen
- Black screen: Computer turns on but nothing appears on screen
- Game crashes: Games frequently crashing or freezing
- Artifacts: Strange shapes or colors appearing on screen
- High temperature: Graphics card overheating
Solution suggestions:
- Update driver: Download and update graphics card driver from manufacturer's website
- Reinstall driver: Remove old driver and install new one
- Physical check: Make sure graphics card is properly installed and power cable is connected
- Check cooling: Check that graphics card fan is working and there is no dust accumulation
- Test: Test graphics card with FurMark or similar tools
To manage Microsoft Office license:
- Sign in to your Microsoft account: Sign in with your Microsoft account from office.com.
- Services and subscriptions: View your Office license from Your Account > Services and subscriptions section.
- Check license type: Check if you have Office 365 (subscription) or Office 2021/2019 (one-time) license.
- Check device count: If you're using Office 365, check how many devices it's active on (usually up to 5 devices).
- Remove license: To remove license from an old device, remove the device from your Microsoft account.
- Install on new device: To install Office on a new device, download from your Microsoft account.
Important: One-time licenses (Office 2021/2019) can only be used on one computer. Office 365 subscriptions can be used on multiple devices.
If your computer won't turn on, first check the following:
- Check power connection: Make sure the power cable is properly connected to both the computer and the outlet.
- Check power supply: For desktop computers, make sure the on/off switch on the back of the power supply is on.
- Check battery status: If you're using a laptop, try removing the battery and running it only with the adapter.
- Check display connection: For desktop computers, make sure the monitor cable is properly connected.
- Check RAM and hardware connections: Make sure the RAM and other components inside the computer are properly installed.
If it still doesn't turn on after these checks, there is probably a hardware failure and you need to contact technical service.
If the printer is not printing, check the following:
- Make sure the printer is on: Check if the power button is lit.
- Check paper and ink/toner: Check if the paper tray is full and ink/toner level is sufficient.
- Check cable connection: Make sure USB or network cable is properly connected.
- Check printer driver: Make sure the printer driver is properly installed in Device Manager.
- Clear print queue: Clear the print queue from Printer Settings.
- Set printer as default: Set the printer as default printer in Windows.
- Restart printer: Turn off and on the printer, if necessary remove and reconnect the power cable.
- Reinstall driver: Remove and reinstall the printer driver.